Comcast Help

I am always frightened when I have to call Comcast to update my cable service. Every time I call to change my lineup the following events happen:

1. The account is coded wrong and I end up getting bumped out of my promotion, and my next bill is much higher then it should be. To counter this I always call 2 days later and confirm the price I should get.

2. One (or both) of my Tivo cable cards get 'zapped'. For unknown reasons Comcast looses all the details of my cable cards causing me to have to call them on the phone. This call helps fix the problem 2 of the 5 times this has happened.

3. The support call listed in 2 causes the other cable card information to disappear from Comcast's system. Now I have a Tivo that can only see local stations. The poor support folks can't get their computers to take the magic numbers in order to give me service. I schedule a tech, they come out, swap cards about 5 times until the one person in the NOC who knows what they are doing gets my card information into the system. 3 of the 4 times I've had this happen it has involved multiple techs because the cards 'don't work'.

If you are that one person in the NOC who knows what they are doing, here is my information that you need to make this happen:

Tivo Series 3 (2 single stream cards required)


Account number 09518405122023

Motorola MediaCipher M-CARD
Card1 S/N MA0817CABVX5
CableCard ID 000-008-174-088-8
Host ID: 035-011-305-285-5
Data: 361-764-662-86

Card2 S/N MA0817CAAOZ4 (note that last is a letter O afaik)
CableCard ID 000-008-174-074-8
Host ID: 035-011-305-284-8
Data: 251-674-807-37